FAQs

How to Buy

Once you decided to purchase an artwork, please click “Add to cart” and follow the instructions. In case you experience difficulties, simply click enquiry and let us know. We will get back to you a.s.a.p.

 

Refunds

Buying via our website provides you with the option to return the Artwork in case the painting does not match the image displayed on our website. You will need to inform us as soon as you receive the delivery of your intention to return the painting. Please check the artwork on arrival and dispatch it back within 7 days in its original condition and undamaged.

The expense for the return of the artwork is the responsibility of the customer. We will immediately refund the customer the product price in full after we receive the painting back undamaged.

Lay-by’s and Holds

We do not provide Lay-by options but may place a painting On Hold for a Customer for 30 days.

 

Authenticity

All Artworks will be supplied with a Certificate of Authenticity. If you have any questions about a particular painting regarding Authenticity or any other issue, please click enquiry next to the image of the painting you are interested in and let us know.

Shipping to an Australian address

Delivery is free with paintings rolled into a tube.

Smaller paintings up to a size of 60 x 60 cm may be mailed stretched. On request we might ship larger paintings stretched as well. Please click the enquiry button next to the painting you would like to purchase and let us know the delivery destination. We will inform you about the additional cost a.s.a.p.

All paintings on our website are available and orders will be dispatched within about 1 - 3 days. Customers will be informed of any unexpected delays and circumstances and will always be supplied with a tracking number after dispatch so they can follow up on the whereabout of the order on transport.

 

Shipping to an overseas destination

All paintings will be shipped rolled into a tube. (Except 30 x 30 cm paintings which might be send stretched),

Overseas customers can buy paintings without the Australian GST. Charges for shipping will apply based on cost. Please click “enquire” next to the image of the painting you would like to purchase and inform us of the delivery destination. We will let you know if there are additional costs if any.